Terms & Conditions

Updated: March 2020

 

 

The seller is Indo Naturals AS, Solstubben 8, 1459 Nesodden, Norway, post@indonaturals.com, organization number: 922302936, and is hereinafter referred to as the seller / seller.

 

The buyer is the customer who takes the order and is hereinafter referred to as the buyer / buyer.

 

Price

Prices are quoted in the price list. Price list changes may occur. Prices in the price list are excluding VAT.

 

Shipping costs

Shipping costs come in addition to the product price. Shipping costs are stated on the price list unless special agreements are entered into.

 

Agreement

The agreement is binding on both parties once the buyer has sent his order to the seller.

However, the agreement is not binding if there is a typo or typo error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

 

Payment

The seller may claim payment for the item from the time it is shipped from the seller to the buyer.

When paying by invoice, the invoice to the buyer is issued upon shipment of the item.

The payment deadline is stated on the invoice and is at least 14 days from receiving the goods.

 

Delivery

The items are normally shipped within 2-3 days. It may happen that the warehouse is empty, then the buyer will be contacted.

 

Delivery is made when the buyer, or his representative, has taken over the goods.

 

If delivery time is not stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise agreed between the parties.

 

The goods must be checked within 24 hours after the buyer has received them. Deviations are reported to post@indonaturals.com.

 

The risk of the item

The risk of the goods passes to the buyer when he, or his representative, has the goods delivered.

 

Complaints

All complaints concerning the goods must be made in writing promptly and never later than 8 days after the goods have been received. If the claim is for transport damage, the complaint must be made to the carrier at the time of receipt and must be documented by endorsement on the consignment note / document.

 

Responsibility

The seller only undertakes to replace the quantities which have been found to be defective.

The Seller is also not responsible for any loss or damage that may result from the product or its use.

 

Seller's rights in the event of Buyer's default

If the buyer fails to pay or fulfill the other obligations under the agreement or law and this is not due to the seller or circumstances on the part of the seller, the seller may, as the case may be, withhold the goods, demand fulfillment of the agreement, recover the goods from the buyer, demand the agreement canceled and demand compensation from the buyer. The seller may also, according to the circumstances, be able to claim interest on late payment, collection fees and a reasonable fee for uncollected goods.

 

Fulfillment

The seller can maintain the purchase and demand that the buyer pay the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to promote the claim.

 

Interest on late payment / collection fee

If the buyer fails to pay the purchase price under the agreement, the seller may claim interest on the purchase price in accordance with national laws. In the event of non-payment, the claim, after prior notice, can be sent to the Buyer can then be held liable for fees under the national laws.

 

Fee for uncollected unpaid goods

If the buyer fails to collect unpaid goods, the seller may charge the buyer with a fee. The fee shall cover at most the seller's actual outlay to deliver the item to the buyer.

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Privacy Policy

Last updated: 18.09.2020

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from indonaturals.com (the “Site”). 

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

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We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit cards, master cards, American express cards) email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

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How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WIX to power our online store--you can read more about how WIX uses your Personal Information here: https://www.wix.com/about/privacy (section 6: Users-of-users’ information). We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

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You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

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Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

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Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

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Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

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Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

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Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at post@indonaturals.com.